Thank you for your purchase of a Mafi rug. For more than 25 years our family has produced high quality, beautiful and durable rugs and carpets. We hope you enjoy your rug as much as we enjoyed creating it for you.
From time to time, we all encounter questions about our purchases. Please search below for the answer and feel free to contact us at any time.
Common questions on Maintaining your investment
Occasionally, a loop in your rug may lift up from the pile. Use a pair of scissors to cut the loop even with the pile. DO NOT PULL THE THREAD. This can make the problem worse. Click here for more in depth in formation a video to explain and show the proper care method.
Each rug is unique. The color in a rug can vary from piece to piece as dyes can very up to 5% difference.
While shedding will gradually diminish (depending on traffic volume), in some cases, it cannot be avoided. Wool rugs can shed but after 25-30 vacuums, you should see a decrease. However, some rugs will shed over the course of their lifetime.
If your rug is rolled or folded during shipping, it may have creases. Creasing should disappear in a few weeks while the rug is laid out. Reverse rolling the rug overnight can accelerate this process.
Shipping rugs in a sealed wrap can saturate odors from dyes and yarns into the pile. Once the rug is exposed to fresh air, most odors will dissipate within a few days to a week.
Even color in fade resistant rugs can fade over time if exposed to direct sunlight. Best way to remedy that is to rotate your rug once or twice a year to even out the fading and wear patterns.
Overtime, rug wear is unavoidable. All rugs should be rotated two to four times a year to balance and evenly distribute color and traffic wear.
Walking over your rug with shoes on can impart dirt and other particles, over time, these particles can work down through the pile and deteriorate the foundation of your rug.
The number one way to ensure rug integrity is vacuuming. Vacuuming regularly helps prevent dirt on the surface of the rug from filtering down into the pile where it can accumulate and cause increased wear. Depending on the type of rug, different techniques should be done. Click here to learn more.
Deal with spills immediately. Use a spoon to scoop up as much of the spill as possible. Dilute smaller spills with water. Blot, but do not rub, the area with a paper towel until all moisture is removed. Always blot from the outer edges towards the center to prevent the spill from spreading.
Not every stain should be attacked with water. Common food or beverage stains can be treated with the same mild detergent used to wash delicate clothes, diluted with a small amount of water. Spraying the area with hairspray, letting it dry and brushing the area with a water and vinegar solution can remove an ink stain from a ballpoint pen. Oil-based stains are best treated with dry cleaning solvents. Click here for more detailed information.